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ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic V10.5 (ACUCW1)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 5 days

This exclusive course focuses on adding phones and users in an environment that is similar to what you will see in your own system, including:

  • Cisco Unified Communications Manager (CUCM) v8, and v9 and v10.5

  • Unity Connectionv8, and v9 and v10.5

  • Client devices

You will learn how to access the CUCM administrative pages to perform moves, adds, and changes of Cisco IP phones, while configuring users and associating them with phones. You will learn to configure simple features, such as DND, Music on Hold, MeetMe conferencing, and shared lines and barge, as well as access to CUCM user web pages. You'll also learn to configure voice mail accounts for users, build a Jabber Client, and manage licenses using Prime License Manager with Cisco Unified Communications Manager v10.5

You will gain a basic understanding of route patterns that are used for dialing and Class of Service, which is used to control who can dial where, such as internal, local, long distance, and so forth.


Who Should Attend

  • Administrators

  • Engineers

  • Network architects

  • Integrators with overall responsibility for Cisco Collaboration

Course Certifications

This course is part of the following Certifications:


  • Since this is a basic administrative course, little to no familiarity with relevant technologies is required. Also, no understanding of router configuration is required

Course Objectives

  • Basic CUCM architecture and terminology

  • How the CUCM administrative and user GUIs work

  • Device pools and other common elements of phone configuration

  • Add and delete phones manually and using auto registration

  • Use the BAT tool to add phones and users and to change configurations

  • Add users, assign them capabilities, and associate them with phones

  • Configure phone features: shared lines, call park, DND, Music on Hold, and phone services

  • Configure phones for Class of Service using the line/device approach

  • The NANP

  • Configure phones for voice mail

  • Investigate CDR and billing using third-party systems

  • Components of the Unity Connection systems and how they integrate into a unified messaging system

  • Configure Cisco Unity Connection users

  • Deploy and use the Cisco Jabber Client

Course Content

1. Cisco Unified Communications Manager (CUCM)

  • Telephony and IP Phones

  • CUCM Architecture

  • Endpoints in CUCM

  • Connecting End-User Devices

  • CUCM Administration 

2. Configuring Users and Phones

  • Managing User Accounts in CUCM 

  • Implementing IP Phones 

  • Remote Monitoring and Troubleshooting 

3. CUCM Dial Plan and Calling Privileges

  • Route Patterns

  • Calling Privileges and Restrictions

4. Configuring CUCM Applications and Features

  • Music on Hold, Annunciator, and Conferencing 

  • Video Advantage

  • User Features and Web Pages

  • Call Detail Records and Billing

  • Configuring Voice Mail

5. Unity and Unity Connection

  • Integration

  • General Setup

  • Administration

  • Subscriber Setup

  • Configuring Global Subscriber Settings

  • Configuring Subscriber Accounts and Settings

  • Building a Voice Mail Menu and Audiotext Application

  • Call and Interview Handlers

Course ID: ACUCW1

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