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R12.x Oracle Service Contracts Fundamentals (R12.xSCF)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 3 Days

Price: SGD 3,165.00

This course will be applicable for customers who have implemented Oracle E-Business Suite Release 12 or Oracle E-Business Suite 12.1.

The R12.x Oracle Service Contracts Fundamentals Ed 1 course contains details of how to use and implement Oracle Service Contracts. In this course, you will learn to create and manage service agreements, subscription agreements, warranties, and extended warranties using Oracle Service Contracts. You will also learn the setup steps required to implement this functionality.

Learn To:

  • Use the basic service contract terms
  • Manually author a service contract with service and usage lines
  • Add coverage, pricing, and billing details
  • Approve and activate the service contract
  • Use Administrator Workbench to manage the contract process
  • Use Customer Acceptance Portal

 

Who Should Attend

  • End Users
  • Functional Implementer

Course Certifications

This course is part of the following Certifications:

Prerequisites

Suggested Prerequisites:

  • Oracle E-Business Suite Essentials for Implementers Ed
  • Oracle Service Fundamentals Ed 1

Course Objectives

  • Author a service contract with a subscription line
  • Manage the service contract schedules, tasks, and communications between service contract parties
  • Organize contracts
  • Explain the negotiation workflow and phases
  • Explain procedures of the contract lifecycle
  • Define Parties, Roles, and Sources
  • Setup renewals
  • Terminate a service contract
  • High level business flows that feature Oracle Service Contracts
  • Renew a service contract

Course Content

Overview of the Service Contract Management Process

Managing the Negotiation Process

Using the Administrator Workbench and Explaining the Customer Acceptance Portal

Managing the Contract Lifecycle

Setting Up Global Contract Defaults

Confirming E-Business Setups for Oracle Service Contracts

Listing the Oracle Service Contracts Setup Steps

Mapping Time Units of Measure

Setting Up Statuses and Operations

Setting Up Processes and Quality Assurance Checklists

Setting Up Parties, Roles, and Sources

Setting Up Standard Coverage and Subscription Templates

Setting Up Items

Performing Additional Setups

Describing Billing and Pricing

Generating Contract Renewals

Setting Up Contract Terms and Contract Templates

Setting Up Profile Options

 

Course ID: R12.xSCF


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