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CAPO - Certified Agile Process Owner (CAPO)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 2 Days

This course describes process owner responsibilities and provides the education needed to oversee the design, reengineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to use Agile and Lean principles and practices to put in place “just enough” process and how to continually align process performance with overall business goals.


Who Should Attend

  • Process Owners
  • Process Managers
  • Employees and Managers responsible for designing, reengineering or improving processes
  • Consultants guiding their clients through process improvement initiatives

Anyone responsible for:

- Managing process related requirements

- Ensuring the efficiency and effectiveness of processess

- Maximizing the value of processes



Course Certifications

This course is part of the following Certifications:


  • No certification pre-requisites
  • Familarity with IT, IT services and Scrum is advantageous


Course Objectives

To provide a basic understanding for Agile Process Owners, understanding core vocabulary, principles and practices. Led by qualified trainers and facilitators, the theories, real-life examples and results in the syllabus can assist participants to create or improve a personal action plan.


On completion of this two-day workshop, delegates will have learnt:

·         Basic Agile and Agile Service Management concepts

·         Process owner role and responsibilities

·         Managing and prioritizing a process backlog

·         Creating and utilizing user stories

·         Collaborating with process stakeholders and other process owners

·         Overseeing Agile process design and improvement activities

·         Managing organizational change activities

·         Monitoring and measuring process performance

·         Conducting process reviews and identifying improvements


Course Content

·         Introduction to Certified Agile Process Owner

·         Process Basics

·         Process Owner Role and Responsibilities

·         Agile and Scrum Basics

·         Agile Service Management

·         Agile Process Design

·         Agile Process Improvement

·         Measuring Value

·         Process Improvement Tools and Technologies

·         Getting Started with Agile Processes

Course ID: CAPO

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