Download PDF
of this course

MS55159 - The ITIL® Practitioner Certificate in IT Service Management (MS55159 )

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 3 Days

The purpose of the ITIL Practitioner course to help organizations and individuals develop and increase the value they obtain from using ITIL by offering additional practical guidance to adopt and adapt the framework to support the business. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and the business value of well-designed and delivered services.


Who Should Attend

The target audience of the ITIL Practitioner certificate in IT Service Management is IT professionals who must demonstrate the skills to apply ITIL concepts in their organization, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services.

Course Certifications

This course is part of the following Certifications:


ITIL Foundation is a prerequisite to take ITIL Practioner as it supplements, rather than substitutes the foundation qualification. To that end, the ITIL Practioner syllabus will require delegates to have passed their ITIL Foundation exam and be familiar with the principle of ITSM and the organization-wide common language of ITIL. These learnings will be put in context to answer the 'how' of successful improvement initiatives with ITIL Practitioner, which is the next step after Foundation, not a substitution.

Course Objectives

After completing this course, students will be able to:

  • Using IT Service Management concepts that are important drivers of Continual Service Improvement.
  • Appling the ITSM guiding principles in a real-world context.
  • Appling the CSI approach to manage improvements in a given organizational context.
  • Using metrics and measurements to enable Continual Service Improvement.
  • Communicating effectively to enable Continual Service Improvement.
  • Appling organizational change management to support Continual Service Improvement.

Course Content

Course ID: MS55159

Show Schedule for 1 Month  3 Months  All 
Date Country Location Register