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MS20337 - Enterprise Voice and Online Services with Microsoft® Lync® Server 2013 (MS20337)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 5 Days

This five-day instructor-led course teaches how to design and configure enterprise voice in Microsoft Lync Server 2013 and Lync Online services. This course will provide you with the knowledge and skills to configure and manage a Lync Server 2013 on premises, Lync Online in the cloud or in a mixed deployment. In addition, it will provide the skills needed by IT or telephony consultants to deliver a Lync based enterprise voice solution. This course will teach you how to configure Lync Server 2013, as well as provide guidelines, best practices, and considerations that will help you optimize your enterprise voice deployment. This course helps the student prepare for Exam 70-337.

Who Should Attend

This course is intended for IT Consultants and Telecommunications consulting professionals with at least three months experience designing, planning, deploying, and maintaining solutions for unified communications (UC) with particular emphasis on enterprise voice over Internet protocol (VOIP). The student should be able to translate business requirements into technical architecture and design for a UC solution. The student should also have basic Windows Server 2012 navigation skills.

Course Certifications

This course is part of the following Certifications:


Before attending this course, students must have:
  • Minimum of two years of experience with Microsoft Lync technologies or similar telephony systems.
  • Completed Course 20336, Core Solutions of Microsoft Lync Server 2013 or equivalent knowledge of deploying Lync Server 2013 or Lync Online.
  • Experience deploying Lync clients, including end user and common area devices.
  • Familiarity with security, networking and high availability concepts.
  • Experience with monitoring and troubleshooting on Windows Server.
  • Understanding of Active Directory Domain Services (AD DS).
  • Experience managing an application remotely using Windows PowerShell 2.0 or newer.

Course Objectives

After completing this course, students will be able to:
  • Design a resilient enterprise voice solution
  • Design and configure network services for Lync 2013
  • Configure Lync Server 2013 voice features
  • Implement emergency voice services
  • Plan and configure a Lync Online or hybrid solution

Course Content

Module 1: Voice Architecture

This module introduce Enterprise Voice features of Lync Server 2013 and discusses all components required to for implementation. A high level architectural design is provided and all relevant components such as mediation servers, gateways, SIP trunks, and PBX are discussed. This module provides students with the technical foundation to plan and deploy the Enterprise Voice workload.


  • Voice Features of Lync Server 2013

  • Architecture and Server Roles

  • Site Topologies

After completing this module, students will be able to:

  • Describe the Enterprise Voice features and capabilities of Lync Server 2013.

  • Explain Enterprise Voice architecture and server roles of Lync Server 2013.

  • Define site topologies for an Enterprise Voice deployment.

Module 2: Configuring Basic Enterprise Voice Functionality

This module discuss configuration items relevant to Enterprise Voice. At the end of the module, students will have an in-depth understanding of configuration items such as trunks, routes, voice policies, and so on. Students will be able to configure Enterprise voice, implement routing and normalization and enable users for Enterprise Voice functionality.


  • Introduction to Lync Voice Routing

  • Configuring Enterprise Voice

  • Defining Voice Policies

  • Assigning DID Numbers

  • How to Design a Dial Plan

Lab : Preparing for Enterprise Voice

After completing this module, students will be able to:

  • Set up and configure Enterprise Voice functionality

  • Design and implement call routing for Lync Server 2013

  • Implement number manipulation

  • Control Enterprise Voice features for users

Module 3: Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

This module discusses the process for integrating Exchange Server 2013 Unified Messaging (UM) with Lync Server 2013. Students also learn about UM dial plan requirements and how to create and configure a UM dial plan. Students learn how to enable a user for UM integration with Lync Server 2013.


  • Overview of Exchange 2013 Unified Messaging

  • Integrating Unified Messaging with Lync Server 2013

Lab :Designing Exchange Server 2013 Unified Messaging with Lync Server 2013

After completing this module, students will be able to:

  • Understand how Lync Server 2013 integrates with Exchange Server 2013 UM.

  • Plan for Exchange Server UM requirements.

  • Configure Lync Server 2013 to work with Exchange Server 2013 UM.

Module 4: Voice Applications

This module discusses specific Enterprise Voice applications such as call parking, unassigned numbers, public switched telephone network (PSTN) conferencing, and Response Groups – and builds on the basic Enterprise Voice deployment scenario introduced earlier in the course.


  • Call Park Service

  • Managing Calls to Unassigned Numbers

  • PSTN Conferencing

  • Overview of Response Group Services

  • Implementing Response Group Services


Lab : Implementing Enterprise Voice Applications

After completing this module, students will be able to:

  • Describe the purpose of Call Park.

  • Explain the Unassigned Number feature.

  • Describe PSTN conferencing.

  • Describe Response Group Services.

  • Explain Response Group Services components.

Module 5: Configuring and Deploying Emergency Calling

This module covers the Location Information Server (LIS) and how to implement Emergency dialing and Enhanced 911 (E9-1-1) where appropriate. The module discusses the implementation and configuration of Emergency Services for a Lync infrastructure and explores various configuration aspects of Emergency Services, such as location services, call routing and E9-1-1.


  • Introducing Location Information Server

  • Overview of Setup and Call Flow

  • Designing Location Policies

  • Implementing LIS

  • Address Discovery

  • User Experience

Lab :Configuring the Lync Server 2013 Location Information Service for Emergency Calling and E9-1-1


After completing this module, students will be able to:

  • Describe Location Information Server (LIS).

  • Describe how to set up and implement E9-1-1.

  • Design Location policies for an E9-1-1 implementation.

  • Configure LIS.

  • Describe how location discovery works.

  • Describe the process when a user makes an emergency call.

Module 6: PSTN Integration

This module discusses how to connect Microsoft Lync Server 2013 to a public switched telephone network (PSTN) using an existing Public Branch Exchange (PBX), gateway or (Internet Service Provider (ISP). Connection to the PSTN allows enterprise users to make calls to and receive calls from outside external numbers using the same Lync client used for internal calls. Later lessons will cover Lync 2013 features to improve managing and interacting with external users connected through the PSTN.


  • Connecting to the PSTN

  • Connecting to the Existing PBX

  • M:N Interworking Routing

  • Call Routing Reliability


After completing this module, students will be able to:

  • Connect the Lync infrastructure to the PSTN.

  • Describe the different interoperability options.

  • Configure interworking networking.

  • Describe call routing reliability in Lync Server 2013.


Course ID: MS20337

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