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MS20246 - Monitoring and Operating a Private Cloud (MS20246)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 5 Days

This course describes how to monitor and operate a cloud with Microsoft® System Center 2012 R2. This course focuses on how to manage and administer a cloud environment, and it describes how you can monitor key infrastructure elements and applications that run within a cloud. It does not discuss planning and implementation, which is covered in 20247: Configuring and Deploying a Cloud with System Center 2012 R2.

Who Should Attend

This course is intended for cloud administrators who are responsible for monitoring and protecting the cloud infrastructure. It is also intended for solution architects who are responsible for designing cloud architectures and extending existing cloud solutions. The primary audience for this course is administrators who create service requests.

Course Certifications

This course is part of the following Certifications:


This course describes how to monitor and operate a cloud with System Center 2012 R2. Because this is an extensive technical domain that includes several individual products and technologies, it is strongly recommended administrators have prerequisite knowledge in the following areas:
  • Windows Server 2012 experience.
  • Active Directory Domain Services (AD DS) knowledge.
  • Networking experience.
  • Working knowledge of previous versions of System Center products.
  • Knowledge of configuration of Microsoft SharePoint.
  • Hyper-V knowledge.
  • Microsoft Azure.
  • Knowledge of cloud and data center management processes.
  • Storage Area Network (SAN) Knowledge.

Course Objectives

After completing this course students will be able to:
  • Describe the Cloud Model.
  • Configure and optimize a Private Cloud.
  • Deploy Cloud Services.
  • Monitor Cloud Services.
  • Configure Application Performance Monitoring in a Cloud Environment.
  • Operate and extend Service Management in in a Cloud Environment.
  • Automate Incident Creation, Remediation, and Change Requests in a Cloud Environment.
  • Perform Problem Management in a Cloud Environment.
  • Operate a Self-Service, Multi-Tenant Cloud with Windows Azure Pack.
  • Configure High Availability, Protection and Recovery in a Cloud Environment.
  • Optimize the Cloud Infrastructure.
  • Configure SLAs, Dashboards, and Widgets in a Cloud Environment.

Course Content

Module 1: Introduction to the Cloud ModelThis module explains the key business and technical requirements behind choosing a cloud model and the elements it contains. The module also shows how to use Microsoft System Center 2012 R2 to monitor and operate clouds, ensuring that it is configured correctly and running in a healthy state. Finally, you will use System Center to verify cloud infrastructure for the cloud environment.Lessons

  • Overview of the Cloud Computing Model
  • Requirements for a Private Cloud
  • Requirements for a Public or Hybrid Cloud
  • Operating a Hybrid Cloud Infrastructure with System Center
  • Maintaining the Health of a Cloud
  • Integrating System Center Components

Lab :Verifying the Private Cloud Infrastructure

After completing this module, students will be able to describe:
  • The features of a cloud computing model.
  • The requirements for a private cloud.
  • The requirements for a public cloud.
  • How you can use System Center to monitor and manage a hybrid cloud.
  • How to maintain the health of a hybrid cloud infrastructure.
  • How to integrate System Center components.

Module 2: Configuring a Private Cloud EnvironmentThis module examines how Microsoft System Center 2012 R2 - Virtual Machine Manager (VMM) plays a pivotal role in the private cloud. The module first provides an overview of Virtual Machine Manager, and will then show how it is used to manage a virtual environment. Additionally, this module explains how to create private clouds by using Virtual Machine Manager. In the lab, you will create a private cloud and then optimize it so that is ready for production use.Lessons

  • Overview of System Center 2012 R2 Virtual Machine Manager
  • Managing the Virtual Environment with Virtual Machine Manager
  • Creating Clouds

Lab :Configuring and Optimizing a Microsoft Private Cloud

After completing this module students will be able to:
  • Describe the core components, key features, architecture, and security features of Virtual Machine Manager, and the role that it plays in a cloud environment.
  • Use Virtual Machine Manager to manage cloud infrastructure.
  • Build and configure resources and security for a private cloud.

Module 3: Deploying Cloud ServicesThis module reviews the key elements that form a service in VMM and how the service is deployed to the private cloud.Lessons

  • Overview of Service Templates
  • VMM Profiles
  • Web Deploy Packages
  • Overview of Server App-V
  • Data-Tier Application Packages
  • Deploying Services through App Controller

Lab :Importing and Deploying the StockTrader Application

After completing this module, students will be able to:
  • Create service templates in VMM by using the Service Template Designer.
  • Create VMM machine profiles.
  • create Web Deploy packages.
  • Sequencing applications by using Server App-V.
  • Create data-tier application packages.
  • Deploy services by using App Controller.

Module 4: Monitoring Cloud Based Applications

When you provide services in a cloud, performance and availability of the service must be monitored and maintained. Monitoring of the service should be proactive and should provide detailed information, including alert notifications and reports to let you know when potential issues are about to occur in the environment that the service is running in. When issues do occur, you should have the ability to automatically take action and remediate where appropriate, which helps keep the service available and provides the performance and usability that end users expect. This module shows how Operations Manager is used to monitor the services deployed in a cloud.


  • Overview of System Center 2012 R2 Operations Manager
  • Agent Deployment in Operations Manager
  • Configuring Custom Monitoring
  • Monitoring the Network Infrastructure
  • Monitoring Distributed Applications

Lab: Monitoring Private Cloud Services

After completing this module, students will be able to:
  • Describe what Operations Manager is, including the architecture, key features, and security.
  • Deploy Operations Manager agents to application servers.
  • Configure custom monitoring for applications and services in the cloud.
  • Monitor the networking infrastructure that applications and services rely upon.
  • Monitor Distributed Applications.

Module 5: Configuring Application Performance Monitoring

This module explains how to configure APM to monitor the performance and availability of a .NET application. Additionally, it discusses how Operations Manager 2012 R2 detects and reports failure of these monitors with its alerting and diagnostics tools.


  • Application Performance Monitoring
  • Advanced Monitoring in APM
  • Viewing Application Performance Data in Operations Manager

Lab :Configuring Application Performance Monitoring

After completing this module, students will be able to:
  • Describe the core components in APM and the best practices when implementing them.
  • Implement advanced monitoring features that are available in APM.
  • View application performance in Operations Manager.

Module 6: Operating and Extending Service Management in the Private Cloud

This module covers the core features of Service Manager and the security model that supports it. It also covers how to map critical IT processes to Service Manager, and how to use the features of Service Manager to administer these processes. Additionally, the module describes methods to create and manage change requests, incidents, and release records.


  • Overview of Service Manager
  • Configuring Security and User Roles
  • Configuring Work Items
  • Configuring Incident Queues
  • Configuring Service Offerings for a Cloud

Lab :Operating and Extending Service Management in a Cloud

After completing this module, students will be able to:
  • Describe Service Manager.
  • Configure security and user roles.
  • Configure work items.
  • Configure incident queues.
  • Configure service offerings.

Module 7: Automating Incident Creation, Remediation, and Change Requests

This module describes Orchestrator, reviews the integration features that are available through the installation of the System Center Integration Packs, and explains the processes to follow in setting up automation between Operations Manager and Service Manager.


  • Overview of System Center 2012 R2 Orchestrator
  • Integrating Orchestrator with Operations Manager and Service Manager

Lab :Automating Incident Creation, Remediation, and Change Requests

Course ID: MS20246

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