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IBM Tealeaf CX Mobile 9.0.1: Analyze Customer Mobile Experience (9F24G)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Duration: 0.5 Days

Skill level: Intermediate

IBM® Tealeaf® CX Mobile 9.0.1 extends Tealeaf analysis and insight to mobile applications to help organizations deliver an optimal digital experience.

In this course, you will learn how to

Delivery Requirements: No training image is provided for this course. This course must be delivered using the participants' own Tealeaf system.

If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms

Training Paths that reference this course are:

Who Should Attend

This intermediate course should be attended by all Tealeaf analysts and administrators.

Course Certifications

This course is part of the following Certifications:

Prerequisites

It is recommended that you attend:

  • IBM Tealeaf Customer Experience Fundamentals
  • IBM Tealeaf Events and Reports

Course Objectives

  • Describe how IBM® Tealeaf® CX Mobile captures the mobile experience
  • Find and replay mobile sessions
  • Use reports to understand user struggle
  • Identify indicators of user struggle
  • Build Events to identify and report on the mobile experience

Course Content

  • Course Overview
  • Unit 1. Introduction to IBM Tealeaf CX Mobile
  • Unit 2. Mobile Search, Replay and Reports
  • Unit 3. Mobile Data and Event Building
  • Course Wrap-up

Course ID: 9F24G


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