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CUOM-SM - Cisco Unified Operations Manager and Service Monitor (CUOM-SM)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Course Duration: 2 Days.
The CUOM-SM - Cisco Unified Operations Manager and Service Monitor - Version 8 course teaches students how to effectively use the Cisco Unified Communications Management products, Cisco Unified Operations Manager, Cisco Unified Service Monitor, and Cisco 1040 Sensors, to manage unified communications.
The focus of the course is to provide knowledge about and practice with various Cisco Unified Operations Manager and Service Monitor functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service Monitor provides alerts and reports on service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.

Who Should Attend

  • This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment.

Course Certifications

This course is part of the following Certifications:


  • Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on)
  • Internet web browser usability
  • TCP/IP networking
  • Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs])
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager and Cisco Unity® configuration principles
  • Windows system administration

Course Objectives

  • Describe what is meant by the term “unified communications”
  • Discuss the network management needs and challenges of unified communications
  • Describe the Cisco suite of products for managing Cisco Unified Communications System™
  • Understand the various service quality metrics and terminology for unified communications
  • Effectively use Cisco Unified Operations Manager to:
    • Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco
      Unified Communications Manager or Cisco Unified Communications Manager Express
    • View IP phones, devices, and logical and physical connectivity
    • View alerts and events on the managed devices and run diagnostic procedures
    • View service quality alerts and run diagnostic procedures
    • Run diagnostic tests and reports on applications, network devices, and phones
    • Automatically notify personnel of alerts and events
    • Evaluate deployments and service provisioning with batch testing
  • Effectively use Cisco Unified Service Monitor to:
    • Manage and configure Cisco 1040 Sensors
    • Collect and analyze voice-quality measurements through a combination of Cisco Voice Transmission Quality
      (VTQ) metrics from Cisco IP phones, Cisco 1040 sensors, and Network Analysis Modules version 4.0 and above
    • Alert network support personnel to poor service quality conditions

Course Content

  • Lesson 1: What Is Unified Communications?
  • Lesson 3: Cisco Unified Communications Management Suite
  • Lesson 1: Getting Started
  • Lesson 3: Fault Monitor and Diagnostic Views
  • Lesson 5: Reports
  • Lesson 7: Fine-Tuning of Polling and Threshold Settings
  • Lesson 1: Overview
  • Lesson 3: Reports
  • Lesson 1: Planning for Deployment
  • Lesson 3: System Settings
Lab Outline:
  • Lab 1: Getting Started
  • Lab 2a: Preparing Operations Manager for Initial Use
  • Lab 2b: User-Defined Device Groups
  • Lab 3: Operations Manager Portlet Views
  • Lab 4: Diagnostic Tests
  • Lab 5: Reports
  • Lab 7: Notification Services
  • Lab 8: Custom Polling and Threshold Settings
  • Lab 9: Managing Call Quality

Course ID: CUOM-SM

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