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IBM Sterling Call Center and Sterling Store Administration (6T836G)

  • Overview
  • Who Should Attend
  • Certifications
  • Prerequisites
  • Objectives
  • Content
  • Schedule
Course Overview

Course Duration 1 day.
IBM Sterling Call Center and Sterling Store Administration - This instructor-led course provides you with an understanding of the configurations that need to be performed for IBM® Sterling Call Center and IBM® Sterling Store application. This course is primarily designed for administrators who need to configure the Sterling Call Center and Sterling Store application.
This course introduces you to the different order capture applications offered by IBM® Sterling Selling and Fulfillment Suite and then proceeds to focus on the back end configurations required to customize the Sterling Call Center and Sterling Store application. The course also focuses on the tasks that can be performed in the graphical user interface for Sterling Call Center and Sterling Store applications. Through a combination of procedural information and exercises, you learn about topics such as how to customize the order entry screens seen by the end users of these applications.

Who Should Attend

  • This basic course is designed for administrator users who need to configure Sterling Call Center and Sterling Store applications.

Course Certifications

This course is part of the following Certifications:

Prerequisites

You should have completed:
  • Supply Chain Concepts (Online Tutorial)
  • Participant Modeling and User Security (Instructor-Led Training)
  • Process Modeling (Instructor-Led Training)
  • Item and Pricing Configuration (Instructor-Led Training)

Course Objectives

  • Describe different order capture channels.
  • Describe Channel Applications Manager.
  • Configure Sterling Call Center rules and manage customer orders in Sterling Call Center user interface.
  • Configure Sterling Store Rules and Manage Customer Orders in Sterling Store user interface.
  • Learn about the special tasks that can be performed in the graphical user interface in Sterling Call Center and Sterling Store.

Course Content

Course Overview
  • Lesson 1. Order Capture Applications
    • Exercise 1. Channel Applications Manager
  • Lesson 2. Basic Setup
    • Exercise 2.1 Modify Primary Rules
    • Exercise 2.2 Create an Appeasement Reason
  • Lesson 3. Additional Setup
    • Exercise 3.1 Modify Advanced Configuration
    • Exercise 3.2 Modify Miscellaneous Configuration
    • Exercise 3.3 Modify Return Administration Rules
    • Exercise 3.4 Alert Notifications on the User Interface
  • Lesson 4. Manage Customer Orders
    • Exercise 4.1 Changing a Payment Method
  • Lesson 5. Store Management
    • Exercise 5.1 Modify Store-Specific Rules
Course Wrap Up

Course ID: 6T836G


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